الأسئلة الشائعة
لم تجد ما تبحث عنه؟ تواصل معنا.
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Ordering
متى سيتم تسليم طلبي؟
نشحن إلى جميع أنحاء العالم. سيتم تغليف طلبك بعناية فائقة وتوصيله إلى أي مكان تريده. يستغرق التوصيل من يومين إلى أربعة أيام عمل. ستتلقى بريدًا إلكترونيًا بعد الطلب يتضمن المزيد من المعلومات حول التوصيل.
هل يمكنني إرجاع المنتج الخاص بي؟
يمكن إرجاع الطلبات أو استبدالها خلال 30 يومًا من استلام الطرد، بشرط أن تكون في حالة قابلة للبيع الأصلية.
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Returns and Refunds
How do I return a product?
Requesting a Return:
To return a product from fayaq.com, please follow these steps:
- Check Eligibility: Ensure the product is eligible for return within 14 working days.
- Log In: Access your account and navigate to "My Orders."
- Select the Product: Choose the product you want to return and click "Return."
- Provide Reason: Select a reason for the return.
- Schedule Pickup: Arrange a pickup time for the item.
- Prepare the Product: Ensure the item is unused, in its original condition, with all packaging and accessories intact.
- Hand Over the Item: Provide the item to the delivery agent during pickup.
How long will it take to receive my refund?
- Refunds are processed using the same payment method as the original purchase (credit card or cash).
- Refund requests are typically processed within 7 to 14 working days.
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Account Privacy
Is my personal information secure on Fayaq.com?
- Yes, your privacy and security are our top priorities.
- We use advanced encryption and secure servers to protect your personal information, and no-one has access to your personal data.
How can I update my account information?
- Log into your account, navigate to the "My Profile" section, and edit your details.
- Remember to save your changes before exiting.
What should I do if I forget my password?
- Click on the "Forgot Password" link on the login page and follow the instructions sent to your Email to reset your password.
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Promotions and Discounts
How can I apply a promo code or discount?
- Enter your promo code at checkout in the designated field below your products.
- The discount will be applied automatically before payment.
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Still looking for answers?