Frequently asked questions
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Ordering
Can I cancel my order?
- Yes, you can cancel your order, but only if it has not yet been processed or shipped.
- If the order has already been shipped, you may need to wait for delivery and then initiate a return according to our return policy mentioned at the Return & Exchange page.
- To request a cancellation, contact our customer support team as soon as possible with your order details.
What if I want to speak to someone?
- We want to speak to you too! Contact us with any questions, concerns, or feedback.
- We will be sure to get back to you immediately within our working hours.
- However, please note that inquiries sent on Sundays will receive a reply the following Monday, but possibly sooner.
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Returns and Refunds
How do I return a product?
Requesting a Return:
To return a product from fayaq.com, please follow these steps:
- Check Eligibility: Ensure the product is eligible for return within 14 working days.
- Log In: Access your account and navigate to "My Orders."
- Select the Product: Choose the product you want to return and click "Return."
- Provide Reason: Select a reason for the return.
- Schedule Pickup: Arrange a pickup time for the item.
- Prepare the Product: Ensure the item is unused, in its original condition, with all packaging and accessories intact.
- Hand Over the Item: Provide the item to the delivery agent during pickup.
How long will it take to receive my refund?
- Refunds are processed using the same payment method as the original purchase (credit card or cash).
- Refund requests are typically processed within 7 to 14 working days.
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Account Privacy
Is my personal information secure on Fayaq.com?
- Yes, your privacy and security are our top priorities.
- We use advanced encryption and secure servers to protect your personal information, and no-one has access to your personal data.
How can I update my account information?
- Log into your account, navigate to the "My Profile" section, and edit your details.
- Remember to save your changes before exiting.
What should I do if I forget my password?
- Click on the "Forgot Password" link on the login page and follow the instructions sent to your Email to reset your password.
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Promotions and Discounts
How can I apply a promo code or discount?
- Enter your promo code at checkout in the designated field below your products.
- The discount will be applied automatically before payment.
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